# Aiventic vs TrueContext

Canonical: https://www.aiventic.ai/compare/aiventic-vs-truecontext

## TrueContext at a glance

TrueContext, formerly ProntoForms, is a low-code platform for building mobile forms and guided workflows that field technicians fill in on the job. It captures structured field data, generates job reports, and connects to systems like Salesforce and ServiceNow. Its AI features include drafting forms from existing documents, AI-written field records, and Work History, which shows a technician past records for the asset during the job.

- Website: https://www.truecontext.com
- Founded: 2001
- Headquarters: Kanata (Ottawa), Ontario, Canada
- Positioning: Low-code mobile forms and field workflows (formerly ProntoForms)
- Target market: Mid-market and enterprise field operations: industrial and medical equipment, oil and gas, and general field service
- Pricing: Team plan plus custom tiers (from $400/mo for the team, billed annually)

TrueContext publishes one price: the Digital plan starts at $400 per month for the whole team, billed annually. The Intelligent and Elite tiers, which add connectors such as ServiceNow and features such as Work History, are custom-priced through sales. A trial is available on request.

### Where TrueContext is strong

- Mature, flexible low-code form and workflow builder with conditional logic and version control
- Strong at structured data capture, compliance records, and automated PDF, Word, and Excel job reports
- Built for large, regulated operations: customers such as Johnson Controls, Philips Healthcare, and Caterpillar
- Connectors for Salesforce Field Service and ServiceNow, plus a REST API
- Long track record: founded in 2001, with more than 100,000 users
- SOC 2 Type II report and a public trust center
- Entry plan priced per team rather than per seat

### Where TrueContext falls short

- Forms and workflows have to be designed, built, and maintained by your team
- Work History shows past records for one asset during the job. It does not reason across your whole repair history to suggest the likely fix or parts.
- No pre-dispatch triage: help starts once the technician is on site
- Advanced features take real setup time, a common theme in user reviews
- Higher tiers, where most of the AI features sit, are priced through sales
- No published integration with trade FSMs such as ServiceTitan

### Best fit for TrueContext

Larger and regulated field operations that need standardized, auditable data capture and job reports, and have the people to design and maintain their forms and workflows.

## Feature comparison

### Scope & Approach

| Feature | Aiventic | TrueContext |
| --- | --- | --- |
| Core question it answers | What has your company already learned that applies to this job? | How should this job be carried out and recorded? |
| Primary product | Service reasoning over your past jobs, manuals, and parts history | Low-code mobile forms and guided workflows |
| Setup model | Connects to your FSM, learns from closed jobs, and builds forms from your templates | Your team designs and maintains the forms and workflows |
| Dispatch | Not offered. Prepares the dispatch your FSM sends. | Job dispatch on the Digital plan, group dispatch on Intelligent |

### Using past repairs

| Feature | Aiventic | TrueContext |
| --- | --- | --- |
| Before dispatch | Pre-triage ranks likely causes and parts from similar past repairs before the truck leaves | No pre-dispatch triage found |
| On the job | Ranked causes with evidence, including fixes that didn’t hold last time | Work History (Elite tier) shows past records for the asset in the workflow |
| Across the company | Matches the same model and symptom across every closed job and branch | Focused on the asset in front of the technician |
| Parts | Identifies the part and recommends what to stage from what past repairs used | No parts recommendation found |

### Data capture & reporting

| Feature | Aiventic | TrueContext |
| --- | --- | --- |
| Form builder | Your fields, logic, and required items, or start from the templates you use today | Core strength: conditional logic, versioning, validation |
| Who fills the form | Aiventic, from what the tech says, photographs, and measures | The technician, field by field |
| Data capture | Voice to structured fields, data-plate photos to model and serial, readings logged against the asset | Form fields, photos, and camera-to-text |
| Compliance | Required checks enforced before close-out; every answer timestamped for the audit trail | Required fields and validation in the form; records in automated reports |
| Job reports | PDF, Word, and Excel, sent to the customer and written back to your FSM | Automated PDF, Word, and Excel reports |
| Where the data goes next | Into service history, where it shapes the next diagnosis | Into reports and connected systems like Salesforce and ServiceNow |
| AI features | Self-filling forms, reasoning from past repairs, voice assistance, part identification | AI form drafting from documents, AI-written field records, Work History |

### Integrations & access

| Feature | Aiventic | TrueContext |
| --- | --- | --- |
| Systems | ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, Rossware, Marcone, QuickBooks | Salesforce Field Service, ServiceNow, Microsoft 365, Google Workspace |
| AI agents | MCP server and REST API for ChatGPT, Claude, and your own agents | REST API and webhooks |

### Pricing & trust

| Feature | Aiventic | TrueContext |
| --- | --- | --- |
| Published pricing | $39–$59 per license per month, 5-license minimum | Digital from $400/month per team (annual). Higher tiers custom. |
| Contract | Month-to-month available | Annual billing on the published plan |
| Security | SOC 2 Type 2, ISO 27001, HIPAA-compliant controls, BAA available | SOC 2 Type II, public trust center |

## FAQ

### Is TrueContext the same as ProntoForms?

Yes. ProntoForms renamed itself TrueContext, and Battery Ventures took the company private in 2024. The product is the same low-code forms and workflow platform, and its documentation still lives under the ProntoForms name in places.

### What is the main difference between Aiventic and TrueContext?

TrueContext structures how a job is carried out and recorded: the forms, steps, and reports. Aiventic works out what the job most likely is, using the repairs your company has already closed on the same model and symptom, and prepares the technician and parts before dispatch.

### Doesn’t TrueContext’s Work History do the same thing?

Not quite. Work History brings past records for the asset into the technician’s workflow during the job. Aiventic looks across every similar repair your company has done, on any unit of that model, ranks the likely causes with their evidence, and does it before the truck rolls.

### Can Aiventic replace TrueContext for our forms?

For most service teams, yes. Aiventic builds inspection and checklist forms with your fields, logic, and required items, fills them from the job, enforces the required checks, and sends PDF, Word, or Excel reports. If you’re deeply invested in TrueContext workflows on Salesforce or ServiceNow, you can keep them and add Aiventic for triage, diagnosis, and parts.

### Which costs less?

It depends on team size and tier. TrueContext’s Digital plan starts at $400 per month for the whole team, billed annually, and its AI-heavy tiers are custom-priced. Aiventic is $39–$59 per technician per month with a 5-license minimum, so 10 technicians on Premium is $590 per month, plus $299 per month if you need integrations.

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