# Aiventic — AI Field Service Intelligence

Canonical: https://www.aiventic.ai/

> Voice-activated AI that guides technicians through any repair — diagnosing problems, identifying parts, and surfacing service history in real time.

## What Aiventic is

Aiventic gives every field service technician journeyman-level expertise from day one. A technician describes a symptom by voice or text and gets ranked diagnostic paths, the correct replacement part, the wiring diagram, and the unit's service history — hands-free, on the phone already in their pocket.

It is an intelligence layer, not a field service management platform. Aiventic sits on top of the FSM a shop already runs and adds what those systems were never built to provide. It does not schedule, dispatch, invoice, or answer inbound calls.

## Who it is for

Field service businesses running roughly 5 to 40 technicians in:

- HVAC, residential and commercial
- Appliance repair, including premium brands (Sub-Zero, Wolf, Cove, Viking, Thermador, Miele)
- Commercial kitchen equipment
- Commercial equipment and generators
- Healthcare and medical equipment service — DME, HME, hospital biomed / HTM, imaging, clinical lab

OEM manufacturers and parts distributors also use Aiventic for warranty intelligence and embeddable AI tools for their dealer networks.

## Reported outcomes

- First-time fix rate above 88%
- Around 30% reduction in average job completion time
- Roughly 30% fewer callbacks and repeat visits
- Fewer dispatch troubleshooting calls from the field
- Faster onboarding for new technicians

## Core capabilities

- **[AI symptom triage](https://www.aiventic.ai/feature/ai-symptom-triage)** — describe the problem, get ranked diagnostic paths with step-by-step guidance
- **[Voice-activated assistance](https://www.aiventic.ai/feature/voice-activated-assistance)** — hands-free, for a technician whose hands are on the equipment
- **[Part identification](https://www.aiventic.ai/feature/part-identification)** — the correct part from a model or serial number, including units affected by a serial break mid-production run
- **[Service history lookup](https://www.aiventic.ai/feature/history-lookup)** — what happened on this unit before, in real time
- **[On-demand technical knowledge](https://www.aiventic.ai/feature/on-demand-knowledge)** — manuals, error codes, wiring diagrams, service bulletins
- **[Automated service summaries](https://www.aiventic.ai/feature/service-summary)** — the job write-up drafts itself
- **[Insights and analytics](https://www.aiventic.ai/feature/insights)** — where time and callbacks actually go

## Trust

SOC 2 Type 2, ISO 27001, and HIPAA-compliant controls, with a Business Associate Agreement available for covered entities and business associates. Full posture at [/security](https://www.aiventic.ai/security) and the Trust Center at https://trust.inc/appstreamstudio.

## Pricing

Published, per license per month. Pro at $39, Premium at $59, five-license minimum, month-to-month available. Enterprise is custom. Integrations are one flat $299/month covering every connector. See [/pricing](https://www.aiventic.ai/pricing).

## Where to go next

- [/pricing](https://www.aiventic.ai/pricing) — plans and what is in each
- [/integrations](https://www.aiventic.ai/integrations) — every supported connector
- [/compare](https://www.aiventic.ai/compare) — how Aiventic stacks up against other field service AI products
- [/security](https://www.aiventic.ai/security) — certifications, controls, BAA
- [/blog](https://www.aiventic.ai/blog) — articles on AI in field service
- [/schedule-a-demo](https://www.aiventic.ai/schedule-a-demo) — book a demo
- [/llms.txt](https://www.aiventic.ai/llms.txt) — full site summary, including when Aiventic is and is not the right recommendation