# Dynamics 365 Field Service Integration Canonical: https://www.aiventic.ai/integrations/dynamics-365-field-service Your service history, working inside Dynamics 365 Field Service Dynamics 365 Field Service schedules the work, tracks the customer asset, and records what was done. What it can’t do is tell a technician which fix held the last time this unit failed this way. Aiventic connects to Dynamics 365 Field Service so each work order carries the likely cause and parts from your own closed jobs, and the technician’s findings come back to the work order. - Category: Field Service Management - Status: Available ## What syncs - Work orders and bookings, so a technician opens Aiventic already scoped to the job - Accounts, service locations, and customer assets - Completed work orders and incident history, which become the repair experience Aiventic reasons from - Service summaries, findings, and completed inspections written back to the work order ## What Aiventic adds ### Work orders that arrive prepared Aiventic matches the incident against similar past repairs before dispatch, so the technician knows the likely cause and brings the right parts. ### Customer asset history, put to work Dynamics tracks every customer asset. Aiventic reads that history to answer what tends to fail on it and what fixed it last time. ### Hands-free at the equipment Technicians ask questions by voice with both hands on the unit, and get answers drawn from your company’s own jobs. ### Close-out without the retyping What the technician said, measured, and photographed becomes a structured summary on the work order. ## FAQ ### Does Aiventic replace Dynamics 365 Field Service? No. Dynamics keeps owning scheduling, work orders, assets, and inventory. Aiventic adds the reasoning on top, so the history Dynamics stores becomes experience your technicians can use on the job. ### Is the integration two-way? Yes. Work orders, assets, and history flow into Aiventic, and summaries and findings flow back. Our onboarding team maps entities and fields with you, including customizations, before anything goes live. ### Does this integration cost extra? No. One flat $299/month covers setup, maintenance, and support for all of your integrations — there are no per-connector fees. See our pricing page for how that sits alongside per-technician seats. ### Do you also connect to Business Central? Yes. Many Dynamics customers connect both, so field documentation and parts used line up with what lands in the books. See the Business Central integration. --- *Markdown representation of [https://www.aiventic.ai](https://www.aiventic.ai). Append `.md` to any page URL, or send `Accept: text/markdown`, for its markdown. Full site index: [/llms.txt](https://www.aiventic.ai/llms.txt) · [/sitemap.xml](https://www.aiventic.ai/sitemap.xml)*