# Evolved Service Integration

Canonical: https://www.aiventic.ai/integrations/evolved-service

Every Evolved Service job dispatched with diagnostics attached

The handoff from office to field is where context gets lost. Aiventic connects to Evolved Service — the company behind the Aries service management platform — so the work order, the customer, and the unit history all arrive together, with AI diagnostic guidance for the symptom that was reported, before the technician starts pulling panels.

- Category: Field Service Management
- Status: Available

## What syncs

- Work orders and scheduling data
- Customer and site records
- Equipment records and prior service on the unit
- Technician findings and service summaries written back

## What Aiventic adds

### No cold starts

Technicians begin with the unit history and the likely failure modes rather than assembling context on the customer’s time.

### Fewer second trips

Correct diagnosis and correct part identification on the first visit, which is where callback cost actually gets eliminated.

### Hands stay on the equipment

Voice-activated questions and note capture instead of thumbing through a phone next to live equipment.

### Consistent documentation

The same structured service record from every technician, generated at the point of work.

## FAQ

### Is this the same as an Aries integration?

Yes. Aries is the service management platform from Evolved Service, so if your office runs Aries, this is the integration you are looking for. There is nothing separate to buy or connect.

### Does our office workflow change?

No. Evolved Service keeps scheduling and job management. Aiventic reads that data and gives your technicians the diagnostic and documentation layer on top.

### Who sets up the connection?

Our onboarding team does. We configure the connector, map your fields, and validate the data flow end to end before your technicians touch it.

### Does this integration cost extra?

No. One flat $299/month covers setup, maintenance, and support for all of your integrations — there are no per-connector fees. See our pricing page for how that sits alongside per-technician seats.

### Can Aiventic use our own manuals and documentation?

Yes. Standard deployments include ingesting your manuals, service history, and internal knowledge so guidance reflects the equipment and procedures specific to your business.

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