# Rossware Integration

Canonical: https://www.aiventic.ai/integrations/rossware

Appliance-grade diagnostics on top of Rossware ServiceDesk

Rossware ServiceDesk has run appliance service companies for decades, and the shops on it know it cold. Aiventic does not ask you to give that up. We pull the call and unit data out of Rossware so the technician arrives knowing the model, the history, and the likely failure — and add the diagnostic depth ServiceDesk was never built to provide.

- Category: Field Service Management
- Status: Available

## What syncs

- Calls and work orders, with the reported complaint attached
- Customer and unit records, including make, model, and serial
- Prior service on the same unit, so a recall visit is not a cold start
- Completed service notes returned to the call record

## What Aiventic adds

### Built for the brands you actually service

Aiventic carries model-level depth across the appliance catalog, including premium lines like Sub-Zero, Wolf, Cove, Viking, Thermador, and Miele where a wrong part means a second trip and an unhappy homeowner.

### Serial breaks stop being a phone call

When a manufacturer changes serial format mid-model-run, standard lookup falls over and the technician calls the office. Aiventic resolves the correct part from the unit in front of them instead.

### New techs stop shadowing to learn

The knowledge your senior appliance techs carry becomes available to everyone on the board. New hires get to competence on their own calls rather than riding along for months.

### Fewer dispatch interruptions

Technicians ask Aiventic instead of calling the office for troubleshooting help, which gives your dispatchers their afternoon back.

## FAQ

### We run ServiceDesk in the office. Does anything change there?

No. Your office keeps working in ServiceDesk exactly as it does today. Our onboarding team handles the connection to your Rossware data, and technicians use Aiventic on a phone or tablet in the field.

### Does Aiventic replace Rossware?

No. Rossware keeps your calls, scheduling, customer records, and billing. Aiventic is the diagnostic and documentation layer for the technician — a different job entirely.

### Does this integration cost extra?

No. One flat $299/month covers setup, maintenance, and support for all of your integrations — there are no per-connector fees. See our pricing page for how that sits alongside per-technician seats.

### Will it know our unit history, or only what we type in?

Both. We ingest the service history already sitting in your Rossware data during onboarding, so Aiventic starts with years of your own repair outcomes rather than a blank slate.

---

*Markdown representation of [https://www.aiventic.ai](https://www.aiventic.ai). Append `.md` to any page URL, or send `Accept: text/markdown`, for its markdown. Full site index: [/llms.txt](https://www.aiventic.ai/llms.txt) · [/sitemap.xml](https://www.aiventic.ai/sitemap.xml)*