# ServiceTrade Integration

Canonical: https://www.aiventic.ai/integrations/servicetrade

Multi-manufacturer diagnostics for commercial service teams on ServiceTrade

Commercial service is an asset problem before it is a scheduling problem. Your technicians cover mixed equipment across dozens of customer sites, and they see most of it twice a year. Aiventic connects to ServiceTrade so the asset record travels with the job, and the technician gets manufacturer-specific guidance for whatever they open up — not just the brands they happen to know well.

- Category: Field Service Management
- Status: Available

## What syncs

- Work orders and job details, including the reported deficiency
- Customer sites and the asset records attached to each location
- Asset service history, so recurring failures are visible at the point of service
- Technician findings and service summaries written back to the job

## What Aiventic adds

### Depth across a mixed commercial fleet

Your team does not get to specialize in one manufacturer. Aiventic covers the equipment mix a commercial contractor actually carries, so a technician is not guessing on the one unit they see twice a year.

### Deficiency documentation that holds up

Commercial customers buy on reporting quality. Aiventic captures what the technician found in structured, legible detail so the deficiency you quote from is defensible.

### Site history before the ladder comes off the truck

The technician sees what happened on this asset last time — including what a different technician did — instead of rediscovering it.

### Consistency across a growing roster

Aiventic delivers the same diagnostic standard whether the job goes to your best commercial tech or the hire who started in March.

## FAQ

### Does Aiventic work at the asset level, not just the job level?

Yes. Asset records and their service history sync from ServiceTrade, so guidance is tied to the specific unit the technician is standing in front of rather than the visit in general.

### Do we keep using ServiceTrade for customer reporting?

Yes. ServiceTrade keeps owning quoting, scheduling, and the customer-facing side. Aiventic feeds it better technician findings to report from.

### Does this integration cost extra?

No. One flat $299/month covers setup, maintenance, and support for all of your integrations — there are no per-connector fees. See our pricing page for how that sits alongside per-technician seats.

### We service equipment across many manufacturers. Is coverage really there?

The core AI is trained broadly across commercial equipment categories, and you can add your own service manuals and internal documentation during onboarding to deepen coverage for whatever is specific to your book of business.

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