# The truck leaves with the right part and the right tech.

Canonical: https://www.aiventic.ai/platform/service-action

> Service Action turns a likely diagnosis into the next step: the question to ask, the part to stage, the tech to send, all written back to your FSM.

Layer 4 · Service Action

Aiventic turns the diagnosis into work: a follow-up question for the customer, the part to stage, the tech to route, and a prepared job written back to your FSM.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)[See the whole platform](https://www.aiventic.ai/platform)

1. [L4 Service Action What should happen next?](https://www.aiventic.ai/platform/service-action)
2. [L3 Service Reasoning What does this situation likely mean?](https://www.aiventic.ai/platform/service-reasoning)
3. [L2 Service Knowledge What does the documentation say?](https://www.aiventic.ai/platform/service-knowledge)
4. [L1 Service Memory What happened?](https://www.aiventic.ai/platform/service-memory)

## “What should happen next?” The question Service Action answers.

What goes in

* Likely causes and parts from Service Reasoning
* Truck and warehouse stock
* Tech schedules and skills
* Each tech’s record on the model
* Your dispatch rules and SOPs

What comes out

* A follow-up question for the CSR
* Parts staged on the right truck
* The best-matched tech on the route
* A prepared job in your FSM
* Escalations when the job needs one
* A visit summary when the job closes

## What it does. Inside Service Action.

* 01  
### Prepares the dispatch  
Likely cause, parts to bring, the manual page, and what was already tried, all on the job before the tech leaves.
* 02  
### Routes by experience, not just zip code  
It suggests the tech who has fixed this model before and whose repairs held, alongside schedule and location.
* 03  
### Writes back to your FSM  
The prepared job, staged parts, and visit summary land in ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, or Rossware.
* 04  
### Works for people and agents  
Dispatchers act in Aiventic or the FSM. ChatGPT, Claude, and FSM agents can prepare calls and recommend next steps over MCP and the API.

## One job, one layer. The Hernandez oven call, through this layer.

What Service Action does with the Hernandez job

Demo workspace

Stage

Ignition control module on Truck 07

Backup

Igniter, just in case

Route

Marcus R.: 12 Wolf repairs, 0 callbacks

Pinned

Manual p.38 on the job

FSM

Prepared job written back for dispatch

## Where you’ll see it. Solutions built on Service Action.

* [Pre-Triage Work out the likely fix, part, and tech before the truck leaves Learn more ](https://www.aiventic.ai/solutions/pre-triage)
* [Dispatchers & CSRs Book the right tech with the right part, while the customer is on the line Learn more ](https://www.aiventic.ai/solutions/dispatchers-and-csrs)
* [Increase First-Call Completes Arrive with the right part and a likely diagnosis, and finish on visit one Learn more ](https://www.aiventic.ai/solutions/increase-first-call-completes)
* [Improve Productivity Less time diagnosing and documenting, more jobs finished per day Learn more ](https://www.aiventic.ai/solutions/improve-productivity)

## Questions. Straight answers.

Does Aiventic dispatch on its own?

No. It prepares the job and suggests the part and the tech. Your dispatcher makes the call, and the prepared job lands in your FSM either way.

Which FSMs does it write back to?

ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, and Rossware. Parts lookups run against Marcone, Reliable Parts, and Encompass.

How do agents use Service Action?

Over MCP and the Aiventic API, agents like ChatGPT, Claude, and the ones in your FSM can prepare a service call, find the right tech, and recommend the next step with your company’s experience behind it.

## Stop solving the same repair for the first time.

Bring a few hundred closed jobs. We’ll show you what your company already knows.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)

---

*Markdown representation of [https://www.aiventic.ai](https://www.aiventic.ai). Append `.md` to any page URL, or send `Accept: text/markdown`, for its markdown. Full site index: [/llms.txt](https://www.aiventic.ai/llms.txt) · [/sitemap.xml](https://www.aiventic.ai/sitemap.xml)*