# The right page of the manual, already open on the job.

Canonical: https://www.aiventic.ai/platform/service-knowledge

> Service Knowledge puts your manuals, OEM bulletins, SOPs, and parts catalogs behind every job, so the tech gets the right page instead of a PDF to dig through.

Layer 2 · Service Knowledge

Aiventic reads your manuals, wiring diagrams, OEM bulletins, SOPs, and parts catalogs, and pulls the page that matches this model and this symptom.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)[See the whole platform](https://www.aiventic.ai/platform)

1. [L4 Service Action What should happen next?](https://www.aiventic.ai/platform/service-action)
2. [L3 Service Reasoning What does this situation likely mean?](https://www.aiventic.ai/platform/service-reasoning)
3. [L2 Service Knowledge What does the documentation say?](https://www.aiventic.ai/platform/service-knowledge)
4. [L1 Service Memory What happened?](https://www.aiventic.ai/platform/service-memory)

## “What does the documentation say?” The question Service Knowledge answers.

What goes in

* OEM service manuals
* Wiring and parts diagrams
* Service bulletins
* Your own SOPs and checklists
* Parts catalogs from Marcone, Reliable Parts, and Encompass
* Warranty and install guides

What comes out

* The exact page for this model and symptom
* Bulletins that cover the problem
* Part numbers that fit the unit
* Steps from your own SOPs
* Cited sources for reasoning and agents

## What it does. Inside Service Knowledge.

* 01  
### Matches documents to the unit  
It knows which manual, revision, and bulletin apply to this model, so nobody searches a generic library on the customer’s floor.
* 02  
### Finds the bulletin people miss  
OEM bulletins that cover the exact symptom surface next to the job, not three folders deep in a shared drive.
* 03  
### Connects parts catalogs  
Part numbers from Marcone, Reliable Parts, and Encompass line up with the unit, so the right part gets ordered and staged.
* 04  
### Includes how your company works  
Your SOPs, safety steps, and checklists sit alongside the OEM documents, so guidance follows your process, not just the manufacturer’s.

## One job, one layer. The Hernandez oven call, through this layer.

What Service Knowledge adds to the Hernandez job

Demo workspace

Unit

Wolf DF48650G range

Manual

Service manual p.38, oven ignition

Bulletin

OEM bulletin covers this exact symptom

Part

Ignition control module, matched to the model

On the job

Manual p.38 pinned for the tech

## Where you’ll see it. Solutions built on Service Knowledge.

* [Diagnostic Guidance Ranked likely causes with the evidence, and the next check to make Learn more ](https://www.aiventic.ai/solutions/diagnostic-guidance)
* [Parts Identification Snap a photo or describe it, and get the right part and who stocks it Learn more ](https://www.aiventic.ai/solutions/parts-identification)
* [Technician Assistance Hands-free voice help on the job, drawn from your own repair history Learn more ](https://www.aiventic.ai/solutions/technician-assistance)
* [Technicians Walk into every job with your whole company’s experience behind you Learn more ](https://www.aiventic.ai/solutions/technicians)

## Questions. Straight answers.

Can I add my own documents?

Yes. Upload your SOPs, checklists, and internal guides alongside OEM manuals and bulletins. Aiventic treats them as part of the same library.

How does it know which manual applies?

It matches the model on the job to the right manual and bulletins, then pulls the section that fits the symptom.

Why not just search the manuals?

A manual says what should happen. Your history says what actually happened. Aiventic puts the two together, so a tech sees the page and what fixed this problem last time.

## Stop solving the same repair for the first time.

Bring a few hundred closed jobs. We’ll show you what your company already knows.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)

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