# The right part, the first time it’s ordered.

Canonical: https://www.aiventic.ai/solutions/parts-identification

> Take a photo or describe the part. Aiventic finds the right part number for the model, checks what past repairs used, and shows who has it in stock.

On the job · Parts Identification

Snap a photo or describe it. Aiventic matches it to the exact part for this model, checks what your past repairs actually used, and shows who stocks it.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)How it works

## Why it’s still hard. Your history has the answer. Nobody can reach it in time.

1. 01  
### The part isn’t on the truck  
The tech finds the problem, then finds out the part isn’t on board. The customer waits, and you pay for a second trip.
2. 02  
### Wrong part, wrong number  
Superseded numbers, look-alike parts, and model revisions mean orders go out wrong and come back as returns.
3. 03  
### Model-to-part lives in one head  
Your parts manager knows which SKU fits which serial range. When he’s out, everyone guesses.

## How it works. Three steps, on every job.

1. Step 01  
### Snap or describe  
The tech takes a photo of the part or the data plate, or just says what it is and where it sits.
2. Step 02  
### Match the part  
Aiventic matches the model and serial to the parts catalog, handles supersessions, and checks which part past repairs on this unit used.
3. Step 03  
### Find who has it  
It shows the part number, the price, and who stocks it: your warehouse, another truck, or a distributor nearby.

## What it draws on. The platform layers behind this workflow.

Every answer comes from your own closed jobs first, then your manuals, bulletins, and parts data. The lit layers are the ones Parts Identification uses.

1. [L4 Service Action What should happen next? Stage the part, route the right tech, and write it back to the FSM](https://www.aiventic.ai/platform/service-action)
2. [L3 Service Reasoning What does this situation likely mean? Likely causes, parts, and diagnostic paths, with the evidence behind them](https://www.aiventic.ai/platform/service-reasoning)
3. [L2 Service Knowledge What does the documentation say? Manuals, bulletins, SOPs, and parts catalogs, matched to the job](https://www.aiventic.ai/platform/service-knowledge)
4. [L1 Service Memory What happened? Every job, unit, part, and outcome you’ve recorded, ready to reuse](https://www.aiventic.ai/platform/service-memory)

## Who it helps. Everyone on the job works from the same experience.

* Technicians  
Get the exact part number from a photo, without digging through exploded diagrams.
* Parts managers  
Fewer wrong orders and returns, and stock decisions based on what repairs actually use.
* Dispatchers  
Stage the likely part before the truck leaves, so the fix happens on the first visit.

## Questions. Straight answers.

Does it work from a photo alone?

Often, yes. A photo of the data plate is the most reliable. A photo of the part plus the model gets most of the rest, and the tech can describe it if neither is handy.

How does it handle superseded part numbers?

It checks the manufacturer’s supersession chain and your past orders, and shows the current number along with the one printed on the old part.

Where does stock information come from?

From your own inventory and connected distributors. Aiventic shows who has the part and how close they are, so the tech can pick it up or have it staged.

## Keep going. Related workflows.

* [Before dispatch Pre-Triage Work out the likely fix, part, and tech before the truck leaves Learn more ](https://www.aiventic.ai/solutions/pre-triage)
* [By outcome Increase First-Call Completes Arrive with the right part and a likely diagnosis, and finish on visit one Learn more ](https://www.aiventic.ai/solutions/increase-first-call-completes)
* [On the job Technician Assistance Hands-free voice help on the job, drawn from your own repair history Learn more ](https://www.aiventic.ai/solutions/technician-assistance)

## Stop solving the same repair for the first time.

Bring a few hundred closed jobs. We’ll show you what your company already knows.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)

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