# Start solving the job before anyone gets in the truck.

Canonical: https://www.aiventic.ai/solutions/pre-triage

> Aiventic reasons over your past repairs the moment a call comes in, so the right tech arrives with the right part and a likely diagnosis.

Before dispatch · Pre-Triage

Aiventic reads the call, pulls the unit’s history, finds every similar repair you’ve done, and tells dispatch what’s likely wrong, what to bring, and who should go.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)How it works

## Why it’s still hard. Your history has the answer. Nobody can reach it in time.

1. 01  
### Diagnosis starts in the driveway  
The first real look at the problem happens on site, after the drive, with whatever happens to be on the truck.
2. 02  
### The second truck roll  
The part isn’t on board, so the customer waits two more days and you pay for the trip twice.
3. 03  
### The wrong tech on the job  
Routing is by calendar and zip code, not by who has actually fixed this model before.

## How it works. Three steps, on every job.

1. Step 01  
### Read the request  
From the CSR call, the web form, or the FSM ticket, Aiventic pulls the model, the symptom, and what’s already been tried.
2. Step 02  
### Reason over your history  
It matches the job to similar repairs, failure patterns, prior visits on the unit, and the OEM documentation.
3. Step 03  
### Prepare the dispatch  
Likely cause, parts to stage, follow-up questions for the customer, and the best-matched tech, written back to the job.

## What it draws on. The platform layers behind this workflow.

Every answer comes from your own closed jobs first, then your manuals, bulletins, and parts data. The lit layers are the ones Pre-Triage uses.

1. [L4 Service Action What should happen next? Stage the part, route the right tech, and write it back to the FSM](https://www.aiventic.ai/platform/service-action)
2. [L3 Service Reasoning What does this situation likely mean? Likely causes, parts, and diagnostic paths, with the evidence behind them](https://www.aiventic.ai/platform/service-reasoning)
3. [L2 Service Knowledge What does the documentation say? Manuals, bulletins, SOPs, and parts catalogs, matched to the job](https://www.aiventic.ai/platform/service-knowledge)
4. [L1 Service Memory What happened? Every job, unit, part, and outcome you’ve recorded, ready to reuse](https://www.aiventic.ai/platform/service-memory)

## Who it helps. Everyone on the job works from the same experience.

* CSRs  
Ask the follow-up question that changes the diagnosis, while the customer is still on the line.
* Dispatchers  
Route to the tech with the most experience on this model and stage the part before the truck leaves.
* Technicians  
Arrive knowing what usually fails, what was already tried, and what fixed it last time.

88%+

first-time fix rate

$1,500+

saved monthly on callbacks

## Questions. Straight answers.

Does pre-triage replace my dispatcher?

No. It hands your dispatcher a prepared job: the likely cause, parts to stage, questions to ask, and a suggested tech. People still make the call.

Where does the diagnosis come from?

From your own closed jobs first: similar repairs on the same model and symptom, and which fixes held. Manuals and OEM bulletins fill in the rest, and every recommendation shows its evidence.

Does it work with my FSM?

Yes. Aiventic reads jobs and history from systems like ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, and Rossware, and writes the prepared dispatch back to the job.

## Keep going. Related workflows.

* [Before dispatch Similar Repair Intelligence See every time you’ve fixed this model and symptom, and what held Learn more ](https://www.aiventic.ai/solutions/similar-repair-intelligence)
* [On the job Parts Identification Snap a photo or describe it, and get the right part and who stocks it Learn more ](https://www.aiventic.ai/solutions/parts-identification)
* [By role Dispatchers & CSRs Book the right tech with the right part, while the customer is on the line Learn more ](https://www.aiventic.ai/solutions/dispatchers-and-csrs)

## Stop solving the same repair for the first time.

Bring a few hundred closed jobs. We’ll show you what your company already knows.

[Book a demo ](https://www.aiventic.ai/schedule-a-demo)

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