AI-powered support for customer service reps

Empower your customer service team with instant troubleshooting guidance and productivity tools to deliver exceptional customer experiences

Support hero image

Trusted by modern service teams

Action Appliance Repair
C&W Appliance
MGS LLC
Quarter Oak
RD Appliance

Every customer service rep deserves expert-level knowledge at their fingertips.

Our AI assistant provides instant troubleshooting guidance, improved productivity, and customer support tools to help reps resolve issues quickly and efficiently.

Resolve issues faster

Get instant troubleshooting guidance and service scheduling to help customers quickly and efficiently.

Access service history instantly

Pull up customer records and repair information to provide informed, personalized support.

Improve customer satisfaction

Deliver exceptional customer experiences with faster response times and more accurate solutions.

Everything you need to succeed in field service

aiventic provides comprehensive AI-powered tools that transform how your team works, from diagnosis to completion.

Instant Repair Guidance

aiventic walks your techs through repairs, step-by-step, ensuring even the most complex fixes are done right the first time. Say goodbye to guesswork and hello to quick, accurate service!

Smart Part Identification

No more hunting down the right part. aiventic identifies the exact components you need, saving time and reducing errors. It's like having a parts expert in your back pocket.

Journeyman knowledge on demand

Whether your team is green or seasoned, aiventic offers expert tips and tricks, making every tech as knowledgeable as a seasoned pro. Boost confidence and skill with every service call.

Voice Activated Assistance

aiventic walks your techs through repairs, step-by-step, ensuring even the most complex fixes are done right the first time. Say goodbye to guesswork and hello to quick, accurate service!

History at a glance

aiventic pulls up past service records instantly, so your techs know what's been done before they even start. This ensures faster, more accurate repairs and keeps customers happy with personalized service.

Real-Time Insights

Get instant visibility into your team's performance, service quality, and operational efficiency. Make data-driven decisions that improve your bottom line and customer satisfaction.

Support Team Insights

Learn more about enhancing support team capabilities with AI assistance

5 Ways AI Improves First-Time Fix Rates in Field Service
January 24, 2025
8 min read

5 Ways AI Improves First-Time Fix Rates in Field Service

Learn how AI can help field service technicians improve their first-time fix rates and reduce callbacks.

aifield-service
Read more
7 Essential AI Tools for Field Service Technicians in 2025
December 27, 2024
13 min read

7 Essential AI Tools for Field Service Technicians in 2025

Discover the top AI tools that field service technicians can use to streamline their work, improve efficiency, and deliver exceptional customer service.

aifield-service
Read more
How to Reduce HVAC Service Callbacks Using AI Diagnostics
December 26, 2024
7 min read

How to Reduce HVAC Service Callbacks Using AI Diagnostics

Learn how AI diagnostics can help reduce HVAC service callbacks and improve customer satisfaction.

aihvac
Read more

More ways aiventic helps customer service teams

Discover additional solutions designed to enhance customer service performance and improve customer satisfaction across your organization.

Increase First Call Completes

Reduce operational costs and enhance customer satisfaction by getting the job done right the first time.

Increase first call completes

Increase productivity

Empower technicians with accurate, AI-driven guidance tailored to the equipment and reported symptoms.

Boost productivity

Data Backing Training

Empower technicians with accurate, AI-driven guidance tailored to the equipment and reported symptoms.

Train with data

Your questions, answered

Frequently asked questions about customer support solutions.

How does aiventic improve customer support?

What customer support metrics can I track?

Can I improve customer communication?

How does this reduce customer complaints?

Can I track customer satisfaction trends?

How does this help with customer retention?

Can I provide better customer updates?

How does this integrate with customer service systems?

Can I measure support team performance?

How do we get started with customer support solutions?

Schedule a demo and simplify every repair.

Discover how Aiventic helps your team fix faster, smarter, and with less effort.

Schedule a demo
Opens the demo scheduling page where you can book a personalized demonstration of Aiventic's features
Subscribe to receive updates about Aiventic
Enter your email address to receive the latest news, product updates, and insights about AI-powered field service solutions
Subscribe to receive updates about Aiventic products and services

By subscribing, you agree to receive updates about aiventic. You can unsubscribe at any time.