Break-Fix
Service ModelsDefinition
A reactive service model where repairs are performed only after equipment fails or breaks down.
Detailed Description
The break-fix model represents traditional field service where technicians respond to equipment failures as they occur. While this approach requires minimal upfront planning, it often results in higher costs, longer downtime, and customer dissatisfaction. Organizations are increasingly moving away from pure break-fix models toward preventive and predictive maintenance strategies. However, break-fix remains relevant for non-critical equipment or situations where preventive maintenance isn't cost-effective.
Frequently Asked Questions
When is break-fix service appropriate?
Break-fix is suitable for non-critical equipment, low-value assets, or situations where the cost of preventive maintenance exceeds potential downtime costs.
What are the main drawbacks of break-fix service?
Drawbacks include unpredictable costs, extended downtime, emergency service charges, reduced equipment lifespan, and poor customer satisfaction.
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Conclusion
Understanding Break-Fix is essential for effective field service management. This concept forms a fundamental part of modern field service management practices.
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