Built for the call after the power goes out.
Aiventic matches each generator call to the repairs your team has already closed on the same model and fault, so the tech arrives with the likely cause, the part, and the next test.
“Overcrank alarm after a long outage.”
→ A weak or sulfated battery, or a failing starter contactor. Load-test the battery before replacing the controller.
What makes it hard. The work generator service teams do every day.
01
Storm season arrives all at once
One outage turns into a week of calls. Every tech is on a different unit, and the senior ones can’t take every phone call.
02
Failures hide until the outage
A unit can pass its weekly exercise and still fail under load. The first real test is the night the customer needs it.
03
Mixed fleets, different playbooks
Air-cooled home standby units and industrial diesels fail in different ways. The tech who knows one well may barely know the other.
Already solved. Repairs your history probably holds the answer to.
- Generac Guardian 24kW home standbyseen 61×
“Overcrank alarm after a long outage.”
→ A weak or sulfated battery, or a failing starter contactor. Load-test the battery before replacing the controller.
- Kohler 26RCAL with automatic transfer switchseen 38×
“Generator runs, but the house never transfers.”
→ Utility-sense wiring or a failed ATS contactor coil. Check voltage at the transfer switch controller before ordering a board.
- Cummins C150 D6 diesel standbyseen 23×
“Black smoke and wet stacking on monthly no-load tests.”
→ The unit runs too lightly loaded. Schedule a load bank test, then check the injectors if it continues.
Example repairs. Counts are illustrative.
Equipment we see
- Generac
- Kohler
- Cummins
- Caterpillar
- Briggs & Stratton
- Champion
- Automatic transfer switches
- Load banks
Where to start. Workflows generator service teams use first.
- Pre-TriageWork out the likely fix, part, and tech before the truck leavesLearn more
- Diagnostic GuidanceRanked likely causes with the evidence, and the next check to makeLearn more
- Parts IdentificationSnap a photo or describe it, and get the right part and who stocks itLearn more
- Service HistoryEvery visit, part, and outcome on a unit, in one place across systemsLearn more
Questions. Straight answers.
Can techs look up controller alarms and fault codes?
Yes. Give it the model and the alarm on the controller, and it shows how your team cleared the same alarm before, alongside the manufacturer’s guidance.
Does it help with maintenance contracts?
Yes. Before each PM visit the tech sees the unit’s history: past visits, parts replaced, open issues, and what failed on similar units at the same age.
Does it handle both residential and industrial units?
Yes. Answers are tied to the model, so an air-cooled home standby unit and a diesel industrial unit get guidance from the right repairs and the right manuals.
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.