Every repair you’ve closed, remembered for the next one.
Aiventic reads your FSM and your databases and ties each job to the unit, the symptom, the tech, the part, and whether the fix held. Your history stops being a record and starts being a resource.
“What happened?” The question Service Memory answers.
What goes in
- Closed jobs and work orders from your FSM
- Equipment and serial history per unit
- Parts used on each job
- Technician notes and photos
- Customer and site history
- Callbacks and repeat visits
What comes out
- A full timeline for every unit
- Repairs grouped by model and symptom
- Which fixes held and which came back
- Each tech’s record on each model
- Clean history for reasoning and agents
What it does. Inside Service Memory.
01
Connects to the systems you already run
Reads jobs and history from ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, and Rossware, or straight from SQL Server, PostgreSQL, and MySQL.
02
Ties every job to its outcome
A job isn’t done when it’s invoiced. Aiventic links it to any callback on the same unit, so you know whether the fix actually held.
03
Reads the notes people actually write
Shorthand, typos, and half sentences in tech notes become a model, a symptom, a part, and an action you can search.
04
Keeps growing on its own
Every job you close flows back in. The next call on the same model starts with one more repair of experience.
One job, one layer. The Hernandez oven call, through this layer.
What Service Memory knows when the Hernandez call comes in
Demo workspace
- Unit
- Wolf DF48650G range
- Symptom
- Oven clicks, won’t light
- Unit history
- 3 prior visits on this unit
- Last repair
- Igniter replaced 21 days ago, didn’t hold
- Similar jobs
- 47 similar repairs, same model and symptom
- Tech record
- Marcus R.: 12 Wolf repairs, 0 callbacks
Where you’ll see it. Solutions built on Service Memory.
- Service HistoryEvery visit, part, and outcome on a unit, in one place across systemsLearn more
- Similar Repair IntelligenceSee every time you’ve fixed this model and symptom, and what heldLearn more
- Post-Visit IntelligenceService summaries written for you, and what each visit taught the shopLearn more
- Service ManagersSee callbacks, repeat failures, and thin experience before they cost youLearn more
Questions. Straight answers.
Do I have to clean up my FSM data first?
No. Aiventic is built for real service records: free-text notes, inconsistent model numbers, and missing fields. It works with the history you have.
Which systems can it read from?
FSMs like ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, and Rossware, plus databases on SQL Server, PostgreSQL, and MySQL.
Does Service Memory replace my FSM?
No. Your FSM stays the system of record. Service Memory reads from it and makes that history reusable for the next job.
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.