Aiventic vs TrueContext.
TrueContext, formerly ProntoForms, makes field work consistent by having technicians fill in forms. Aiventic fills the forms from the job, then uses what it captured to diagnose the next one. Here’s how they compare.
The short version
TrueContext makes your technicians fill in forms. Aiventic fills them from the job (what the tech says, photographs, and measures), enforces the required checks, sends the report, and then uses that data to diagnose the next call. Pick TrueContext if you want a mature, standalone forms platform on Salesforce or ServiceNow. Pick Aiventic if you want the forms, the reports, and the compliance record without the typing, plus triage and diagnosis from your own repair history.
TrueContext
“How should this job be carried out and recorded?”
Forms, guided steps, inspections, and the report at the end. Your team designs the workflow, and every technician follows it the same way.
Aiventic
“What has your company already learned that applies to this job?”
The repairs you’ve closed on the same model and symptom, the fixes that held and the ones that didn’t, and the parts they used, ready before dispatch.
Side by side. Feature by feature.
| Feature | Aiventic | TrueContext |
|---|---|---|
| Core question it answers | AiventicWhat has your company already learned that applies to this job? | TrueContextHow should this job be carried out and recorded? |
| Primary product | AiventicService reasoning over your past jobs, manuals, and parts history | TrueContextLow-code mobile forms and guided workflows |
| Setup model | AiventicConnects to your FSM, learns from closed jobs, and builds forms from your templates | TrueContextYour team designs and maintains the forms and workflows |
| Dispatch | AiventicNot offered. Prepares the dispatch your FSM sends. | TrueContextJob dispatch on the Digital plan, group dispatch on Intelligent |
| Feature | Aiventic | TrueContext |
|---|---|---|
| Before dispatch | AiventicPre-triage ranks likely causes and parts from similar past repairs before the truck leaves | TrueContextNo pre-dispatch triage found |
| On the job | AiventicRanked causes with evidence, including fixes that didn’t hold last time | TrueContextWork History (Elite tier) shows past records for the asset in the workflow |
| Across the company | AiventicMatches the same model and symptom across every closed job and branch | TrueContextFocused on the asset in front of the technician |
| Parts | AiventicIdentifies the part and recommends what to stage from what past repairs used | TrueContextNo parts recommendation found |
| Feature | Aiventic | TrueContext |
|---|---|---|
| Form builder | AiventicYour fields, logic, and required items, or start from the templates you use today | TrueContextCore strength: conditional logic, versioning, validation |
| Who fills the form | AiventicAiventic, from what the tech says, photographs, and measures | TrueContextThe technician, field by field |
| Data capture | AiventicVoice to structured fields, data-plate photos to model and serial, readings logged against the asset | TrueContextForm fields, photos, and camera-to-text |
| Compliance | AiventicRequired checks enforced before close-out; every answer timestamped for the audit trail | TrueContextRequired fields and validation in the form; records in automated reports |
| Job reports | AiventicPDF, Word, and Excel, sent to the customer and written back to your FSM | TrueContextAutomated PDF, Word, and Excel reports |
| Where the data goes next | AiventicInto service history, where it shapes the next diagnosis | TrueContextInto reports and connected systems like Salesforce and ServiceNow |
| AI features | AiventicSelf-filling forms, reasoning from past repairs, voice assistance, part identification | TrueContextAI form drafting from documents, AI-written field records, Work History |
| Feature | Aiventic | TrueContext |
|---|---|---|
| Systems | AiventicServiceTitan, ServiceTrade, Service Fusion, FieldPoint, Rossware, Marcone, QuickBooks | TrueContextSalesforce Field Service, ServiceNow, Microsoft 365, Google Workspace |
| AI agents | AiventicMCP server and REST API for ChatGPT, Claude, and your own agents | TrueContextREST API and webhooks |
| Feature | Aiventic | TrueContext |
|---|---|---|
| Published pricing | Aiventic$39–$59 per license per month, 5-license minimum | TrueContextDigital from $400/month per team (annual). Higher tiers custom. |
| Contract | AiventicMonth-to-month available | TrueContextAnnual billing on the published plan |
| Security | AiventicSOC 2 Type 2, ISO 27001, HIPAA-compliant controls, BAA available | TrueContextSOC 2 Type II, public trust center |
TrueContext details come from its public website, pricing page, and documentation as of November 2026.
Pricing. What each one publishes.
Aiventic
$39–$59 /technician/mo
- Pro $39, Premium $59
- 5-license minimum
- Month-to-month available
- Integrations $299/mo flat
- Enterprise pricing available
10 techs on Premium: $590/mo
TrueContext
$400 /team/mo, annual
- Digital plan published, from $400/mo
- Billed annually
- Intelligent and Elite: contact sales
- Most AI features on the custom tiers
- Trial on request
Work History tier: contact sales
The detail. Where each one wins.
Forms you fill versus forms that fill themselves
TrueContext is a workflow platform. You build forms with conditional logic, version them, and push them to technicians, and the data comes back clean and consistent. For inspections, compliance records, and anything an auditor will read, that structure is the point.
Aiventic builds the same kinds of forms, with your fields, logic, and required items, but the technician doesn’t fill them in. They talk, snap the data plate, and read off the gauges; Aiventic fills the form, enforces the required checks, and sends the report as PDF, Word, or Excel. Then the data keeps working: every answer lands in service history and shapes the next diagnosis.
Work History is real, and narrower
TrueContext’s Work History, on its Elite tier since February 2026, brings past records for an asset into the technician’s workflow, including what was found and recommended last time. That helps on a repeat visit to the same unit.
Aiventic works across units. A Wolf range in one customer’s kitchen draws on every Wolf range your company has repaired, ranks the likely causes with the evidence behind each, and flags the fix that didn’t hold last time. It does that at intake, before the truck leaves.
Where each one helps in the job
TrueContext starts when the technician opens the job: guided steps on site, data capture, and the report afterward. It also handles dispatch on its own plans.
Aiventic starts on the first call. Pre-triage asks the right questions, the tech and parts are prepared before dispatch, guidance continues on site, and the outcome feeds the next similar job. Scheduling and dispatch stay in your FSM.
Pricing and buying
TrueContext publishes one plan: Digital, from $400 per month for the whole team, billed annually. Intelligent and Elite, which carry the ServiceNow connector, Work History, and most of the AI features, are priced through sales.
Aiventic publishes everything: $39 or $59 per technician per month with a 5-license minimum, month-to-month available, and $299 per month flat for integrations. Ten technicians on Premium is $590 per month.
Integrations and agents
TrueContext connects to Salesforce Field Service, ServiceNow, Microsoft 365, and Google Workspace, and has a REST API. That suits enterprise service organizations on those platforms.
Aiventic connects to the FSMs trade service companies run, such as ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, and Rossware, plus parts suppliers like Marcone. Through MCP and the API, ChatGPT, Claude, and your own agents can use the same service experience.
Maturity and trust
TrueContext has been around since 2001, reports more than 100,000 users, counts companies like Johnson Controls, Philips Healthcare, and Caterpillar as customers, and publishes a SOC 2 Type II report. Battery Ventures took it private in 2024.
Aiventic is younger. It holds SOC 2 Type 2 and ISO 27001, runs HIPAA-compliant controls with a BAA available, and publishes its posture in a public Trust Center.
Which one fits. Be honest about the problem.
Choose TrueContext if you…
- Want a mature, standalone forms platform your team designs and maintains
- Have people to design, build, and maintain workflows
- Run Salesforce Field Service or ServiceNow
- Want dispatch and data capture in one tool
- Operate at enterprise scale in a regulated industry
Choose Aiventic if you…
- Lose money to second trips, callbacks, and long diagnosis
- Want triage and parts staged before the truck rolls
- Want inspection forms, reports, and compliance records without the typing
- Want field data to improve the next diagnosis, not just fill a PDF
- Run a trade FSM like ServiceTitan, ServiceTrade, or Rossware
- Want published per-technician pricing and month-to-month terms
- Want your AI agents to reach your service experience over MCP
If you’re deep in TrueContext on Salesforce or ServiceNow, keep it and add Aiventic for triage and diagnosis. If you’re choosing fresh, Aiventic covers the forms, the compliance record, and the diagnosis in one place.
Questions. Aiventic vs TrueContext.
Is TrueContext the same as ProntoForms?
Yes. ProntoForms renamed itself TrueContext, and Battery Ventures took the company private in 2024. The product is the same low-code forms and workflow platform, and its documentation still lives under the ProntoForms name in places.
What is the main difference between Aiventic and TrueContext?
TrueContext structures how a job is carried out and recorded: the forms, steps, and reports. Aiventic works out what the job most likely is, using the repairs your company has already closed on the same model and symptom, and prepares the technician and parts before dispatch.
Doesn’t TrueContext’s Work History do the same thing?
Not quite. Work History brings past records for the asset into the technician’s workflow during the job. Aiventic looks across every similar repair your company has done, on any unit of that model, ranks the likely causes with their evidence, and does it before the truck rolls.
Can Aiventic replace TrueContext for our forms?
For most service teams, yes. Aiventic builds inspection and checklist forms with your fields, logic, and required items, fills them from the job, enforces the required checks, and sends PDF, Word, or Excel reports. If you’re deeply invested in TrueContext workflows on Salesforce or ServiceNow, you can keep them and add Aiventic for triage, diagnosis, and parts.
Which costs less?
It depends on team size and tier. TrueContext’s Digital plan starts at $400 per month for the whole team, billed annually, and its AI-heavy tiers are custom-priced. Aiventic is $39–$59 per technician per month with a 5-license minimum, so 10 technicians on Premium is $590 per month, plus $299 per month if you need integrations.
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.