The truck leaves with the right part and the right tech.
Aiventic turns the diagnosis into work: a follow-up question for the customer, the part to stage, the tech to route, and a prepared job written back to your FSM.
“What should happen next?” The question Service Action answers.
What goes in
- Likely causes and parts from Service Reasoning
- Truck and warehouse stock
- Tech schedules and skills
- Each tech’s record on the model
- Your dispatch rules and SOPs
What comes out
- A follow-up question for the CSR
- Parts staged on the right truck
- The best-matched tech on the route
- A prepared job in your FSM
- Escalations when the job needs one
- A visit summary when the job closes
What it does. Inside Service Action.
01
Prepares the dispatch
Likely cause, parts to bring, the manual page, and what was already tried, all on the job before the tech leaves.
02
Routes by experience, not just zip code
It suggests the tech who has fixed this model before and whose repairs held, alongside schedule and location.
03
Writes back to your FSM
The prepared job, staged parts, and visit summary land in ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, or Rossware.
04
Works for people and agents
Dispatchers act in Aiventic or the FSM. ChatGPT, Claude, and FSM agents can prepare calls and recommend next steps over MCP and the API.
One job, one layer. The Hernandez oven call, through this layer.
What Service Action does with the Hernandez job
Demo workspace
- Stage
- Ignition control module on Truck 07
- Backup
- Igniter, just in case
- Route
- Marcus R.: 12 Wolf repairs, 0 callbacks
- Pinned
- Manual p.38 on the job
- FSM
- Prepared job written back for dispatch
Where you’ll see it. Solutions built on Service Action.
- Pre-TriageWork out the likely fix, part, and tech before the truck leavesLearn more
- Dispatchers & CSRsBook the right tech with the right part, while the customer is on the lineLearn more
- Increase First-Call CompletesArrive with the right part and a likely diagnosis, and finish on visit oneLearn more
- Improve ProductivityLess time diagnosing and documenting, more jobs finished per dayLearn more
Questions. Straight answers.
Does Aiventic dispatch on its own?
No. It prepares the job and suggests the part and the tech. Your dispatcher makes the call, and the prepared job lands in your FSM either way.
Which FSMs does it write back to?
ServiceTitan, ServiceTrade, Service Fusion, FieldPoint, and Rossware. Parts lookups run against Marcone, Reliable Parts, and Encompass.
How do agents use Service Action?
Over MCP and the Aiventic API, agents like ChatGPT, Claude, and the ones in your FSM can prepare a service call, find the right tech, and recommend the next step with your company’s experience behind it.
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.