Ask out loud. Get the answer your best tech would give.
Aiventic listens to the question, knows the job and the unit, and answers from your past repairs and the OEM documentation, so the tech keeps both hands on the work.
Why it’s still hard. Your history has the answer. Nobody can reach it in time.
01
Hands full, phone in the truck
The tech is on a ladder or behind a range. Stopping to scroll a manual on a greasy screen costs time and focus.
02
Calling the senior tech
The fastest answer is a phone call to the one person who knows that machine. He’s on his own job, and some days he doesn’t pick up.
03
Generic answers
A web search knows the equipment in general. It doesn’t know what your shop has seen on this model or what was already tried today.
How it works. Three steps, on every job.
Step 01
Ask
The tech asks in plain words: “What’s the resistance on this igniter?” or “What usually causes this code?”
Step 02
Reason over the job
Aiventic answers in context: this model, this unit’s history, similar repairs, and the right page of the manual.
Step 03
Keep going
It reads back the answer and the next check, and notes what was found so it lands in the job record.
What it draws on. The platform layers behind this workflow.
Every answer comes from your own closed jobs first, then your manuals, bulletins, and parts data. The lit layers are the ones Technician Assistance uses.
- L4Service ActionWhat should happen next?Stage the part, route the right tech, and write it back to the FSM
- L3Service ReasoningWhat does this situation likely mean?Likely causes, parts, and diagnostic paths, with the evidence behind them
- L2Service KnowledgeWhat does the documentation say?Manuals, bulletins, SOPs, and parts catalogs, matched to the job
- L1Service MemoryWhat happened?Every job, unit, part, and outcome you’ve recorded, ready to reuse
Who it helps. Everyone on the job works from the same experience.
Technicians
Get specs, likely causes, and the next check without stopping work or making a phone call.
Senior techs
Field fewer “quick questions” from the newer guys, because the answer is already in the system.
Service managers
Keep jobs moving without pulling your best people off their own calls.
Questions. Straight answers.
Does it work in a loud mechanical room?
It’s built for field conditions: noise, gloves, and short questions. If it isn’t sure what it heard, it asks again rather than guessing.
Is this just a chatbot reading the manual?
No. It knows the job you’re on and answers from your company’s past repairs first, with the manual and OEM bulletins behind it. It shows where each answer came from.
Does the tech have to type anything up afterwards?
Less. What the tech finds and does on the call is captured as they go, and feeds the service summary at the end of the job.
Keep going. Related workflows.
- On the jobDiagnostic GuidanceRanked likely causes with the evidence, and the next check to makeLearn more
- On the jobParts IdentificationSnap a photo or describe it, and get the right part and who stocks itLearn more
- By roleTechniciansWalk into every job with your whole company’s experience behind youLearn more
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.