See what your history is telling you.
First-call completes, walk rates, callbacks, and revenue per call, by tech, brand, and asset. Plus insights that say what to do about them, built for owners and service managers.
Why it’s still hard. Your history has the answer. Nobody can reach it in time.
01
You find out from the invoice
A tech who walks one job in five, or a model that keeps coming back, shows up weeks later in revenue, if anyone looks.
02
Walks look like bad luck
When a tech collects the service fee and leaves without selling the repair, it’s logged as a finished call. Nobody sees the pattern.
03
Who’s good at what lives in your head
You know which tech nails Sub-Zero and which one struggles with commercial refrigeration. Dispatch doesn’t, and neither does a new manager.
How it works. Three steps, on every job.
Step 01
Every job feeds the numbers
Closed jobs, outcomes, callbacks, and revenue flow in from your FSM and from every Aiventic call, with nothing to export or rebuild.
Step 02
See it by tech, brand, and asset
First-call completes, walk rate, callbacks, revenue per call, and usage, broken down by technician, brand, equipment, and time period.
Step 03
Act on the insight
Operational insights flag what changed and suggest the next move: who to pair, which model needs a refresher, which jobs to route to a specialist.
What it draws on. The platform layers behind this workflow.
Every answer comes from your own closed jobs first, then your manuals, bulletins, and parts data. The lit layers are the ones Operations Dashboard uses.
- L4Service ActionWhat should happen next?Stage the part, route the right tech, and write it back to the FSM
- L3Service ReasoningWhat does this situation likely mean?Likely causes, parts, and diagnostic paths, with the evidence behind them
- L2Service KnowledgeWhat does the documentation say?Manuals, bulletins, SOPs, and parts catalogs, matched to the job
- L1Service MemoryWhat happened?Every job, unit, part, and outcome you’ve recorded, ready to reuse
Who it helps. Everyone on the job works from the same experience.
Owners
Revenue per call, walk rate, and first-call completes across the business, without waiting on a monthly report.
Service managers
See which techs need help on which brands, and who to send to the hard calls.
Dispatch leads
Know each tech’s specialties by brand and equipment, so the right person gets the job.
Questions. Straight answers.
What is walk rate?
The share of calls where the technician collects the service fee but doesn’t sell the repair. A high walk rate usually means a diagnosis or confidence problem, and it’s money left on the table.
What does the dashboard track?
Usage, first-call completes, walk rate, callbacks, revenue, operational insights, and each technician’s skill set and specialties by brand and asset type.
Who can see it?
Owners and service managers. Technicians don’t see the dashboard.
Where does the data come from?
Your FSM’s job history and outcomes, plus every call Aiventic helps with. There’s no separate data entry, and it updates as jobs close.
How do insights work?
Aiventic watches the numbers for changes and patterns, like a tech whose walk rate jumps on one brand, and suggests what to do next, such as pairing them with the tech who closes those jobs.
Keep going. Related workflows.
- After the visitService ManagementSee callback patterns, repeat failures, and which repair paths holdLearn more
- By outcomeReduce CallbacksStop paying twice for the same repair by fixing it right the first timeLearn more
- By outcomeData-Backed TrainingTrain technicians on the repairs your company actually doesLearn more
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.