The right part, the first time it’s ordered.
Snap a photo or describe it. Aiventic matches it to the exact part for this model, checks what your past repairs actually used, and shows who stocks it.
Why it’s still hard. Your history has the answer. Nobody can reach it in time.
01
The part isn’t on the truck
The tech finds the problem, then finds out the part isn’t on board. The customer waits, and you pay for a second trip.
02
Wrong part, wrong number
Superseded numbers, look-alike parts, and model revisions mean orders go out wrong and come back as returns.
03
Model-to-part lives in one head
Your parts manager knows which SKU fits which serial range. When he’s out, everyone guesses.
How it works. Three steps, on every job.
Step 01
Snap or describe
The tech takes a photo of the part or the data plate, or just says what it is and where it sits.
Step 02
Match the part
Aiventic matches the model and serial to the parts catalog, handles supersessions, and checks which part past repairs on this unit used.
Step 03
Find who has it
It shows the part number, the price, and who stocks it: your warehouse, another truck, or a distributor nearby.
What it draws on. The platform layers behind this workflow.
Every answer comes from your own closed jobs first, then your manuals, bulletins, and parts data. The lit layers are the ones Parts Identification uses.
- L4Service ActionWhat should happen next?Stage the part, route the right tech, and write it back to the FSM
- L3Service ReasoningWhat does this situation likely mean?Likely causes, parts, and diagnostic paths, with the evidence behind them
- L2Service KnowledgeWhat does the documentation say?Manuals, bulletins, SOPs, and parts catalogs, matched to the job
- L1Service MemoryWhat happened?Every job, unit, part, and outcome you’ve recorded, ready to reuse
Who it helps. Everyone on the job works from the same experience.
Technicians
Get the exact part number from a photo, without digging through exploded diagrams.
Parts managers
Fewer wrong orders and returns, and stock decisions based on what repairs actually use.
Dispatchers
Stage the likely part before the truck leaves, so the fix happens on the first visit.
Questions. Straight answers.
Does it work from a photo alone?
Often, yes. A photo of the data plate is the most reliable. A photo of the part plus the model gets most of the rest, and the tech can describe it if neither is handy.
How does it handle superseded part numbers?
It checks the manufacturer’s supersession chain and your past orders, and shows the current number along with the one printed on the old part.
Where does stock information come from?
From your own inventory and connected distributors. Aiventic shows who has the part and how close they are, so the tech can pick it up or have it staged.
Keep going. Related workflows.
- Before dispatchPre-TriageWork out the likely fix, part, and tech before the truck leavesLearn more
- By outcomeIncrease First-Call CompletesArrive with the right part and a likely diagnosis, and finish on visit oneLearn more
- On the jobTechnician AssistanceHands-free voice help on the job, drawn from your own repair historyLearn more
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.