Aiventic + Agentforce
Your service experience, inside Agentforce
Agentforce agents can read your Salesforce records, but a closed work order isn’t the same as knowing which fix held. Connect Agentforce to Aiventic over MCP and your agents can find similar repairs, check failure patterns, predict parts, and prepare a service call before a technician is assigned.
What Agentforce can call. Over MCP or the API.
find_similar_repairspast jobs on the same model and symptom, and which fixes heldget_failure_patternswhat tends to fail on a model, and whenpredict_required_partsthe parts a job is likely to need, before dispatchprepare_service_calllikely cause, parts, questions to ask, and the best tech for the job
What Aiventic adds. What Agentforce gets from your history.
01
Answers from your own jobs
Agentforce knows equipment in general. Through Aiventic it answers from the repairs your company has closed, with the evidence behind each answer.
02
Scoped and logged
OAuth for MCP clients and scoped API keys for server-to-server calls. Each agent gets only the tools you allow, and every call is logged.
03
Your data stays yours
Your service history isn’t used to train models for anyone else.
04
Pay for what agents use
Usage-based: each tool call is metered, and no seat plan is required.
Questions. Aiventic and Agentforce.
How do we connect Agentforce?
Add the Aiventic MCP server to Agentforce and authorize it with OAuth, or call the REST API from your flows with a scoped key. Your Salesforce Field Service data can feed the same history through the FSM integration.
What can Agentforce do with Aiventic?
Look up similar past repairs, failure patterns by model, and the parts past jobs used, and prepare a service call with the likely cause, parts, and questions to ask. Everything comes from your own service history and documentation.
How is it priced?
By usage. Each MCP tool call or API request is metered, and you don’t need a seat plan. Contact us for current rates.
Is our data used to train models?
No. Your service history isn’t used to train models for anyone else, and each agent only reaches the tools you allow.
Pay for what your agents use.
Each MCP tool call or API request is metered. No seat plan required.
Other integrations.
All integrations →
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.