Aiventic + Salesforce Field Service
Your service history, working inside Salesforce Field Service
Salesforce Field Service knows the work order, the asset, and who is assigned. It doesn’t know which fix held the last three times this model came in with this symptom. Aiventic connects to Salesforce Field Service so every work order arrives with the likely cause, the parts past jobs used, and the questions worth asking, and the technician’s findings flow back to the work order without retyping.
What moves between Aiventic and Salesforce Field Service. Both directions.
- Work orders and service appointments, so a technician opens Aiventic already scoped to the job
- Accounts, locations, and assets, including the equipment installed at each site
- Closed work orders and their history, which become the repair experience Aiventic reasons from
- Service summaries, findings, and completed forms written back to the work order
What Aiventic adds. What Salesforce Field Service doesn’t do on its own.
01
Every work order arrives prepared
Before dispatch, Aiventic matches the reported symptom against similar past repairs and puts the likely cause and probable parts on the job, so the first visit is more likely to be the last.
02
History that finally gets used
Years of closed work orders sit in Salesforce as records. Aiventic turns them into answers: what failed on this asset, what fixed it, and what didn’t hold.
03
Hands-free at the equipment
Technicians ask out loud with both hands on the unit, and get answers drawn from your own jobs and documentation.
04
Findings that land on the record
What the technician said, measured, and photographed becomes a structured summary on the work order, ready for the office, the customer, and the next visit.
Questions. Aiventic and Salesforce Field Service.
Does Aiventic replace Salesforce Field Service?
No. Salesforce keeps owning scheduling, dispatch, assets, and the customer record. Aiventic adds the reasoning on top: Salesforce stores the service history, Aiventic turns it into service experience your technicians can use.
Is the integration two-way?
Yes. Work orders, assets, and history flow into Aiventic, and summaries, findings, and completed forms flow back to the work order. Our onboarding team maps the objects and fields with you, including custom ones, before anything goes live.
Does this integration cost extra?
No. One flat $299/month covers setup, maintenance, and support for all of your integrations — there are no per-connector fees. See our pricing page for how that sits alongside per-technician seats.
Can Agentforce use Aiventic too?
Yes. Agentforce connects to the Aiventic MCP server, so your Salesforce agents can look up similar repairs and prepare service calls from the same history. See the Agentforce integration.
All integrations. One flat rate.
$299 a month covers setup, maintenance, and support for Salesforce Field Service and every other connector you use.
Stop solving the same repair for the first time.
Bring a few hundred closed jobs. We’ll show you what your company already knows.